Shipping policy
Shipping & Delivery
Guard Closet ships new and consignment marching arts merchandise, including uniforms, costumes, flags, equipment, shoes, accessories, and other performance products. Shipping options, costs, and delivery times depend on the items ordered, their availability, and the delivery destination.
Shipping Rates & Methods
For most online orders, available shipping methods and charges are displayed at checkout. Rates may vary based on package weight, dimensions, destination, and shipping service.
Depending on the product, orders may ship through UPS, USPS, DHL, or another available carrier or fulfillment partner.
Some school-specific ordering programs include shipping in the product price. When applicable, this will be reflected in the ordering information or checkout.
Order Processing & Delivery Times
In-Stock Merchandise
In-stock orders are prepared for shipment after payment is received or an approved purchase order is accepted. Processing times vary based on product availability, order size, and fulfillment location.
Carrier delivery time begins after the order ships and is separate from order processing time.
Custom & Made-to-Order Products
Custom flags, uniforms, costumes, props, and other made-to-order products require production time before shipping.
Production schedules and estimated delivery arrangements are discussed during the estimate and ordering process. Timing depends on the product, design requirements, quantity, and manufacturer.
Supplier-Fulfilled Products
Some products ship directly from manufacturers or fulfillment partners. These items may have different processing times and shipping options.
Orders containing products from multiple fulfillment locations may arrive in separate shipments.
Large Consignment Orders, Floors & Props
Large costume lots, oversized equipment, performance floors, and certain props may require special shipping arrangements.
Depending on the product, available options may include:
- Provide Your Shipping Account: Supply an eligible UPS, FedEx, DHL, or other approved carrier account for shipping charges.
- Arrange Your Own Carrier: Coordinate pickup and transportation through your preferred carrier.
- Prepay and Add: Shipping is arranged separately and billed after the shipping cost is determined and approved.
- Local Pickup: Arrange to collect eligible merchandise from the designated pickup location.
Important: Some special shipping options display a $0 shipping charge at checkout because transportation has not been charged as part of the online order. This does not necessarily mean shipping is free.
Guard Closet will confirm the shipping arrangements and any additional charges with the customer before billing those charges.
Expedited Shipping & Performance Deadlines
Expedited shipping options may be available for eligible orders. Expedited carrier service reduces transportation time after shipment but does not shorten order processing or manufacturing time.
If you need merchandise by a specific rehearsal, competition, performance, or event date, please contact Guard Closet before ordering so we can discuss availability and delivery options.
Contact Guard Closet about a delivery deadline
School, Team & Group Orders
Shipping arrangements for school purchases, bulk orders, team ordering microsites, and other program-specific orders may differ from standard individual purchases.
Group orders may require coordination of quantities, delivery addresses, payment arrangements, or production schedules.
For a new group order or school purchasing inquiry, use our Contact Form and select the appropriate request type.
International Shipping
International shipping availability varies by product and destination. Available options will be displayed at checkout or confirmed by Guard Closet for orders requiring special arrangements.
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier. These charges may be separate from the shipping amount paid at checkout.
Order Tracking & Delivery Questions
Tracking information will be provided when available from the shipping carrier or fulfillment partner.
If you have a question about an existing shipment, delivery status, missing package, or shipping arrangements, please contact Guard Closet with your order information.
If an order arrives damaged, incomplete, or incorrect, please contact us promptly so we can review the issue.
Returns & Exchanges
Returns and exchanges are subject to Guard Closet's current Return and Refund Policy, including the conditions applicable to consignment merchandise and specific product categories.
Read our Return and Refund Policy
Contact Guard Closet
Questions about shipping costs, special freight arrangements, order delivery, or performance deadlines?
Email: info@guardcloset.com
Customer inquiries: www.guardcloset.com/pages/contact